Either the sender or the receiver can file the claim. If your package was not insured and a missing mail search was conducted and the package was deemed stolen or damaged, a claim will only cover the shipping costs. If you bought insurance, a USPS claim will cover the shipping costs and package value up to the specified amount for damaged or lost mail, Some services like Express Mail also have delivery guarantees so you’re able to file a claim if it doesn’t arrive on time. If USPS could not find the package it’ll be considered stolen and you’ll need to file a claim for any losses. In some cases if the package is too damaged they may be unable to forward it to you. The Result : If your package is found, you will be notified and the package will be forwarded to the address you provided.The Search : USPS will then search their facilities to determine if your package was ever delivered.This will help if you intend to get a refund. This includes the size, shape, and color of the package as well as well as proof of the content’s worth. Once your account is set you’ll need to login and enter the mail date, tracking number, the address of the sender, the receiver’s (you) address, as well as a description of the package and its contents. Visit and set up an account : if you don’t already have one create a username and password and confirm your email.Check your tracking number : A missing mail search can only be launched, 7 days after the package has been shipped.Like the name suggests, once you initiate a missing mail search, USPS will search their trucks and facilities for your package. If it was not insured, all you’re able to do is a missing mail search. If getting a refund from the retailer doesn’t work out, it’s time to contact USPS directly This can be done one of two ways depending on whether your stolen USPS package was insured or not. If your package was from a friend or family member, they’d have more useful information to contact either the retailer or USPS with. Delivery notifications that you can share with the retailer to aid them in contacting USPS.Photos of where the package was stated to be located but wasn’t.Your order confirmation number and any anything else that proves you purchased the item from the company.Make sure to hold on to any proof that supports your claim. However, if the retailer doesn’t want to make up for the lost purchase, don’t lose hope. Most retailers have policies in place to handle stolen packages and will either refund or send you a replacement. If it looks like your package was stolen, contact the retailer that sold you the item to let them know your package wasn’t delivered. Hopefully, your package will simply be next door but if not, ask your neighbor if they’ve witnessed anyone lurking around your house or move onto the next step, contacting the sender. And of course, we’ve all accidently gotten some of our neighbor’s mail by mistake. No one wants to spend hours on the phone with customer service, so before you get to that point talk to your neighbors! Sometimes delivery drivers will leave a package with your neighbors if they feel like your porch leaves your package to open for thieves. If you did not receive a tracking number, there’s no way to locate where your package was last located without contacting the retailer. If the shipping status of your package says delivered, it’s time to buckle down and do some investigating. The number in your email is usually hyperlinked, so clicking on it will take you directly to the site, but if not, you should be able to copy and paste the number directly into the USPS website. A tracking number allows you to see the route your package has taken and its shipping status. This is usually done with a tracking number that’s attached to your order confirmation email. The first thing to do if you suspect your package has been stolen is to track it. Having your USPS package stolen is stressful enough so here’s a guide for what to do when you fall victim to a porch pirate. A man in DC even had a package containing his mother’s ashes stolen from his apartment building. And these pirates continue to get more brazen as the holiday season approaches. Unlike other forms of theft like shoplifting or burglary, walking to someone’s house and swiping a package takes no skill or prior experience. According to C+R Research, 36%, nearly 4 in 10, Americans have had their packages stolen outside their home. However, all those boxes on your front porch come with a new danger, porch pirates. Due to concerns about being out and about during the current Covid-19 pandemic, we’ve all come to rely on online shopping more than ever.
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